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Frequently Asked Questions

Odyssey Electronics, Inc. is an International, independent stocking distributor of OEM original components for OEM's, CEM's, VAR's and System Integrators. We've specialized in Tier One excess component options and third-party memory modules since 1997.
Who is Odyssey Electronics and what do they do?

Odyssey Electronics is the leading global Independent Distributor of semiconductors, electronic components and computer products. Odyssey buys, sells, stocks, imports and exports semiconductors and other electronic components used in computers, peripherals, industrial machinery, medical equipment, automobiles, video games/toys and other high-tech systems.

Does Odyssey have any international offices?

Odyssey Electronics has its world headquarters in beautiful Laguna Niguel, California. Our Representatives work in the electronics market in every major worldwide hub. This global presence allows Odyssey to source parts around the clock and all over the world.

What products does Odyssey sell?

Odyssey Electronics sells most brands of semiconductors, electronic components, and computer products. Review our complete listing of products and manufacturers.

Does Odyssey carry any inventory?

Yes. In addition to our worldwide availability, Odyssey has an excess consignment program that enables OEMs/CEMs a means to liquidate their excess inventories. As a result, Odyssey has access to thousands of factory-sealed line items in inventory. This consignment excess is in addition to Odyssey's "house" inventory of on-hand stock.

What value-added services does Odyssey Electronics offer?

Odyssey Electronics is one of the few Independent Distributors to offer all value-added services including, but not limited to; burn in, kitting, testing, packaging, etc. Odyssey Electronics is ISO2002 Compliant.

What payment options does Odyssey offer?

Odyssey Electronics offers several payment options to customers based on a review of their financial history. Options include: COD, Wire Transfer, Net Terms and Credit Card.

How long has Odyssey Electronics been in business?

Odyssey Electronics was founded in 1997.

What lead times can I expect when I purchase from Odyssey Electronics?

We focus on getting our customers the right parts faster than anyone else can do it.  Although the lead times for individual parts may vary, Odyssey's professional shipping department will expedite the delivery of the parts.

Who is Odyssey Electronics' competition?

In a general sense, Odyssey Electronics competes with hundreds of distributors located across the United States and around the world, ranging in size from small one-man outfits to a few other large Independent Distributors similar to Odyssey Electronics.

What sets Odyssey Electronics apart from the competition?

Odyssey Electronics possesses the unique ability to combine complete professionalism with surprising speed and responsiveness. Superior product availability and expedient delivery are Odyssey Electronics' hallmarks.

We have focused our energies on developing business initiatives and operational infrastructures that provide significant advantages to the core business of open-market electronics distribution. Odyssey Electronics has been in business since 1997 and has invested substantial resources in the future of the company.

Odyssey has established relationships with suppliers and customers around the world that are the cornerstone of a global network of manufacturer and distributor business partners. These relationships give Odyssey Electronics the ability to find the parts customers need when they need them. It also gives us the insight to stay ahead of a rapidly changing industry. Many of our business partners deal with Odyssey Electronics on an exclusive basis. This allows us access to product offers and requirements that other distributors don't have.

Odyssey Electronics also has the logistical knowledge and financial strength to quickly move large amounts of product around the globe. Of course, Odyssey representatives are some of the best-trained, most knowledgeable, and highly motivated professionals in the business. This is why Odyssey Electronics enjoys a sterling reputation for quality, reliability, and discretion throughout the industry. "Take the Journey" is the philosophy of each Odyssey employee.

How experienced are your sales and buying teams?

Our representatives are some of the best trained, most knowledgeable in the industry.

Can I buy shares of Odyssey Electronics?

No, Odyssey Electronics is a privately held company.

How do I return product to Odyssey?

Call or e-mail your Odyssey representative and submit the following information: Your contact information, your representative's email address, the purchase order number, the invoice number, the part number, serial number, unit cost, quantity ordered and the reason for the RMA. Once your information is submitted you will be given an RMA request number that you should print out for your records. Your representative will contact you within twenty-four hours.

I just purchased a product on Odyssey. When will it be shipped to me?

All orders are processed immediately. Shipping terms for each product are outlined in that product's detailed description. If the shipping terms outlined in the product description do not meet your specific needs, please call 1-949-388-8554 to see if an alternate shipping option is available.

I prefer to ship with a specific carrier and account number, can I use them to have my products shipped to me?

Yes, as long as Odyssey works with that carrier. And, since Odyssey has relationships with all of the major carriers, that should be no problem. To specify which carrier you prefer call a Odyssey representative at 1-949-388-8554

Does Odyssey ship overseas?

Yes. In fact, Odyssey Electronics has offices all over the world to better serve our international customers. This includes major trading centers in San Jose, Hong Kong and Amsterdam.

How does Odyssey handle different country's customs laws?

Your purchase may be subject to import duties, taxes and/or fees, which are levied once the package reaches its destination. Additional charges for customs clearance must be borne by you. Odyssey has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for detailed information. Additionally, when ordering from OdysseyElectronics.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

How fast can you get my shipment to me?

It depends. If the product you ordered is in stock in our Laguna Niguel facility and your company is in San Jose, it could be in a matter of hours. In most situations, where the product is warehoused, where you office, the time of day, and day of the week can all effect the actual delivery date.

But, as a matter of pride, Odyssey Electronics boasts steadfast commitment to quick delivery. Odyssey is one of a few to offer QA-approved drop shipping and freight forwarding services around the globe. Plus, we have an entire department dedicated to import, export and freight services.

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